At Toy & Joy, we are committed to delivering a safe, enjoyable, and hassle-free shopping experience. Please read the policy below carefully regarding delivery, damaged products, and missing items.
📦 Order Marked as Delivered but Not Received?
If your order status shows "Delivered" but you have not received your package, please contact us within 24 hours so our team can investigate the issue with the courier partner.
📧Email: help.toyandjoy2004@gmail.com
📱Mobile: +91 8320872816
🧸 Product & Package Verification
Please inspect your package immediately after delivery and ensure all items included with your order are present.
For toy sets, kindly verify that all accessories, controllers, batteries (if included), instruction manuals, and additional components shown on the product page are available in the package.
❌ Missing accessories reported after delivery or without proper proof may not be eligible for return, replacement, or refund.
❗ If You Receive a Damaged or Defective Toy
Although every product is quality checked before dispatch, if you receive a damaged, defective, or incorrect product, please follow these steps:
- Email us within 24 hours at help.toyandjoy2004@gmail.com
- Include your Order ID.
- Attach clear photos and a complete unboxing video showing:
- Outer packaging
- Shipping label
- The received product
- Visible damage or defect
- Order ID shown on the package or invoice
📹 Important: An uninterrupted unboxing video is mandatory for any damaged, missing, or incorrect product claim. Requests submitted without a valid unboxing video may not be approved.
🚚 Delivery Information
- Orders are usually dispatched within 1–2 business days.
- Estimated delivery time is 3–7 business days, depending on your location.
- Delivery timelines may vary during festivals, holidays, or unforeseen courier delays.
🎁 Customer Satisfaction
Your happiness is our priority. If you have any questions regarding your order, our support team is always ready to assist you and ensure the best shopping experience with Toy & Joy.