At Toy & Joy, your satisfaction is our priority. If you experience any issue with your order, please review our exchange policy below to ensure a smooth and hassle-free process.
✅ Exchange Eligibility
- We offer a 2-day exchange window from the date of delivery.
- We currently do not offer returns or refunds, except in cases where required by applicable law.
- Products can be exchanged if they are damaged, defective, incorrect, or have missing parts received during delivery.
- If you wish to exchange for another product, the price difference (if any) will be adjusted accordingly.
- A complete unboxing video and clear product photos are mandatory for all damaged, defective, incorrect, or missing-item claims. Requests without valid proof may not be approved.
📩 How to Request an Exchange
Please contact our support team within 2 days of receiving your order.
📧Email: help.toyandjoy2004@gmail.com
📱Mobile: +91 8320872816
⚠️ Exchange requests submitted after the 2-day period will not be accepted.
🚚 Exchange Pickup & Charges
- Reverse pickup service is available for eligible exchange requests in serviceable locations.
- A ₹200 reverse pickup charge may apply, or customers may choose to courier the product to our warehouse at their own expense.
- If reverse pickup is unavailable for your pincode, you'll need to ship the product yourself.
- The toy must be returned in its original packaging with all accessories, manuals, controllers, and included parts.
- The product should not show signs of misuse, physical damage, or missing components caused after delivery.
🔄 Exchange Policy
- A product can be exchanged only once.
- Products received through an exchange are not eligible for another exchange.
- Once the returned product successfully passes our quality inspection, the replacement product will be dispatched.
💰 Price Adjustment
If you choose a different toy during the exchange process:
- If the new product costs more, you'll need to pay the price difference.
- If the new product costs less, the remaining balance will be refunded or adjusted as per our policy.
🚫 Important Information
- Shipping and pickup charges are non-refundable.
- Products that have been used, damaged after delivery, modified, or are missing original accessories are not eligible for exchange.
- Orders can only be cancelled before dispatch.
- Minor color or packaging variations due to lighting, manufacturing batches, or display settings are not considered defects.
📞 Need Assistance?
📧 Email: help.toyandjoy2004@gmail.com
📱 Mobile: +91 8320872816
📸 Instagram: @thetoyandjoy